# Inbound qualification and routing sheet

BrightDesk · 8 September 2026

Sample queue for BrightDesk, a fictional company.

Criteria: business software company, 20–250 employees, stated customer support need. Use headquarters to determine territory. Recommendations require review before CRM changes or outreach.

| Company | Employees | Evidence / gap | Result | Next step |
| --- | ---: | --- | --- | --- |
| Fjordline Software | 84 | Shared inbox; Oslo HQ, London enquiry | Qualified | Nordic owner; draft discovery call |
| Harborpath Analytics | 126 | Cross-team support handoffs; London HQ | Qualified | UK owner; draft discovery call |
| Cedarfield Systems | 63 | Growing support queue; Dublin HQ | Qualified | Ireland owner; draft discovery call |
| Bracken Labs | 42 | Support reporting; Bristol HQ | Qualified | UK owner; draft discovery call |
| Alderwick Software | 188 | Multiple support queues; Edinburgh HQ | Qualified | UK owner; draft discovery call |
| Juniper Coast | 31 | Shared support inbox; Bergen HQ | Qualified | Nordic owner; draft discovery call |
| Marlowe Cloud | 217 | Support escalations; Manchester HQ | Qualified | UK owner; draft discovery call |
| Mapleworks Cloud | Unknown | Team size missing | Needs information | Ask for employee count |
| Saltmarsh Data | 56 | No specific support need stated | Needs information | Ask about the current support process |
| Clearhaven Tools | Unknown | Company size and HQ missing | Needs information | Clarify size and headquarters |
| Linden Craft | 9 | Below minimum size | Outside profile | No sales follow-up recommendation |
| Tidalstone Retail | 74 | Retail company, outside business software target | Outside profile | No sales follow-up recommendation |

## Draft opening for Fjordline

Thanks for describing how your Oslo and London teams handle support. A short discovery call would help us understand the handoff between those teams and whether a shared inbox would address the problem.

Draft for sales review.